Configuring Mail Server Section with Office365 SMTP Host.

Products

• Clarity PPM On Premise

Issue/Introduction

Setting up Clarity On Premise - Mail Server Section under CSA with Office365 SMTP host to send out email notifications.

Environment

Clarity On Premise Only 

Resolution

Refer to Mail Server documentation:

• Create a relay for the smtp.office365.com as XXXXX-com-au.mail.protection.outlook.com <where XXXXX represents the company domain>.
• Specify the office365 office user credentials and authenticate to login to the relay host.
• Then under Clarity CSA:
  • Hostname : Provide the SMTP relay host created.
  • Default Sender Email Address : Define the same email used to authenticate against the relay host.
  • Use Authentication: Uncheck
• Save the CSA configuration and restart CA PPM Services to validate email notifications are being sent.

Additional Information

Note: Make sure the CA PPM Application server public facing IP Address is registered in the SPVF list; else the emails ends up in spam/junk folder. 
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