Missing endpoint failure details in Change My Password task - Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

Administrators may notice that the "Change My Password" Admin Task no longer displays a detailed breakdown of which specific endpoints failed during execution.

Environment

Identity Manager 14.x

Cause

This behavior is a change in the user interface and task reporting logic introduced in Identity Manager 14.1. The primary task status now provides a summary, while the granular endpoint-specific results are moved to the related task associations.

Resolution

1. Open the Identity Manager User Console.
2. Navigate to View Submitted Tasks.
3. Locate the failed "Change My Password" task.
4. If the task shows "sync accounts failures," select the task to view its properties.
5. Use the Search for Related Tasks option.
6. Review the list of related tasks to identify exactly which endpoint accounts failed to process the password change.

Additional Information

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.