dxserver fails to start due to DSA_E1990 Cannot register SNMP address

Products

• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

After rebooting EEM server, the dxserver will not start. Get the following errors in itechpoz_trace.log :

? [192] 20150408.074457.056 ERROR : Syntax Error: Line 1 in /autosys/CA/SharedComponents/CADirectory/dxserver/config/knowledge/itechpoz.dxc near '}'
Cannot set DSA
* [192] 20150408.074457.086 DSA_E1280 Error in initialization files
* [192] 20150408.074457.086 DSA_I1240 DSA shutting down
* [192] 20150408.075206.135 DSA_E1990 Cannot register SNMP address
> [192] >>> };
? [192] 20150408.075206.136 ERROR : Syntax Error: Line 1 in /autosys/CA/SharedComponents/CADirectory/dxserver/config/knowledge/itechpoz.dxc near '}'
Cannot set DSA
* [192] 20150408.075206.138 DSA_E1280 Error in initialization files
* [192] 20150408.075206.138 DSA_I1240 DSA shutting down

How do we get the dxserver back up and running again?

Environment

Release: AutoSys Workload Automation
Component: Embedded Entitlements Manager - dxserver

Resolution

We notice when the 'sticky bit' for the DX files are updated/get removed, can cause the problem you are having.
To check to see if this is the problem please logon to your EEM server and cd to the $DXHOME/bin directory.
Once there run ls -la and check the permissions and ownerships of these files:

They should read as follows:

-rwsr-x--- 1 root etrdir 2978077 Sep 29 2011 dxadmind
lrwxrwxrwx 1 dsa etrdir 10 Sep 4 2014 dxserver -> dxserver32
-rwsr-x--- 1 root etrdir 3551126 Sep 29 2011 dxserver32
-rwsr-x--- 1 root etrdir 3926473 Sep 29 2011 dxserver64

If the dxadmind, dxserver32 and/or dxserver64 files do not have -rwsr-x--- permissions or root:etrdir ownership, please modify them to be as needed.
Use chmod 4750 to modify the permissions to set the sticky bit.