sd_server crash in module KERNELBASE.dll

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

sd_server.exe could not start and is crashing with following details :
 

Faulting application name: sd_server.exe, version: 14.0.2000.255, time stamp: 0x59b27378 
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18895, time stamp: 0x5a4b125e 
Exception code: 0x800703f0 
Fault offset: 0x00015608 
Faulting process id: 0x14cc 
Faulting application start time: 0x01d46168198fe332 
Faulting application path: D:\EM\CA\DSM\Bin\sd_server.exe 
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll 
Report Id: 5e425873-cd5b-11e8-80d6-0894ef09b0bb

 

or

 

Faulting application name: sd_server.exe, version: 14.0.2000.255, time stamp: 0x59b27378
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec50c3e
Exception code: 0xe06d7363
Fault offset: 0x000156e8
Faulting process id: 0x13d0
Faulting application start time: 0x01d6926c3eddbd5b
Faulting application path: D:\Apps\CA\DSM\Bin\sd_server.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: 84cf811b-fe5f-11ea-8104-005056b7a16d
Faulting package full name: 
Faulting package-relative application ID: 

 

Environment

Client Automation 14.0.*

 

Resolution

1- On scalability server with problem check if there is a file <DSM Path>\ServerDB\SWJORDER\container.bckcof 
Open this file and check it to determine what is the associated SD Job Container.


2- In DSM Explorer, remove the SD Job Container associated with the file container.bckcof found on step 1


3- On Scalability Server delete the file <DSM Path>\ServerDB\SWJORDER\container.bckcof


4- On Scalability Server edit the file <DSM Path>\ServerDB\SWJORDER\cachedagdata.xml with notepad and replace all occurences of
knowntomanager="0"
by
knowntomanager="1" 

Save the file.


5- On Scalability Server open a cmd prompt and execute this : 
 

caf start sdserver 
sd_sscmd bulkupdate