Running configtool.sh gets no response with OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

When running ./configtool.sh there is no response. Could not create the Java virtual machine is in the /logs/configtool.log:

 JVMJ9VM015W Initialization error for library j9jit24(11): cannot initialize JIT Could not create the Java virtual machine.

Environment

• Output Management Web Viewer 12.1
• Java

Cause

The JAVA_HOME was not defined correctly as a system Environment Variable

Resolution

The JAVA_HOME variable must point to the system java path. 

For example:

export JAVA_HOME=/sys/java64bt/v8r0m0/usr/lpp/java/J8.0_64 

depending on what Java is installed and where it is located.