CA PIM 14.0: endpoint management installation fails

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Endpoint management installation fails with following error:
  Windows error 2 occured while loading the Java VM
 

Java 8 Update 172 is installed already and select use existing on 3rd party installation.
 

Environment

PIM 14.0 / W2K16

Resolution

Executing installer with LAX_VM option resolved the problem.

1. add Java path to head of PATH system environment variable
e.g. Path=C:\Program Files\Java\jre1.8.0_172\bin;...
2. execute command prompt (administrator mode)
3. move to EndM directory of installation media and execute installer with LAX_VM option and full path of java.exe as argument.
e.g.
\> cd D:\EndPointMgmt
\> install_EM.exe LAX_VM "C:\Program Files\Java\jre1.8.0_172\bin\java.exe"

 

Additional Information

This doesn't happen if Java is installed from 3rd party installation.