UIM snmptd probe not receiving traps

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Snmptd probe is not able to receive traps from the respective drive.

Wireshark capture shows traps are hitting the server.

Environment

• Release: UIM 8.x or later
• Component: UIMSTD

Cause

Netstat output shows  UDP port 162 active even when the snmptd probe is deactivated, implying  some other application is listening at this port .

Resolution

Ensure that default UDP port  used by application is free (UDP/162  port). The netstat -an command used as a  search tool will confirm the port status.

For example, if the UDP 0.0.0.0:162 port is present, then some other application, such as HP OpenView and Compaq Insight Manager are using this port.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/networking-infrastructure/snmptd-simple-network-management-protocol-trap-daemon-monitoring/snmptd-im-configuration.html