Unable to access UI after fresh install of Dx NetOps Portal
Article ID: 117430
Updated On:
Products
Issue/Introduction
After installing Dx NetOps Portal , I tried accessing the http://PC_host:8181/pc/desktop/page webpage but I am getting a Page not Found error.
I checked that the services were running, as per the information for Verifying Installation here:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/23-3/installing/install-performance-center.html
Environment
RHEL 7
Dx NetOps Portal 3.5, 3.6, 3.7, 20.2
Cause
Local Firewall was enabled or other networking issue
Resolution
1) Try disabling local firewall
Firewall should be off (RHEL7)
iptables --flush
systemctl stop firewalld
systemctl mask firewalld
Firewall should be off (RHEL6)
service iptables save
service iptables stop
chkconfig iptables off
2) If the firewall was already disabled or disabling it did not make a difference,
try accessing the Netops Portal from the server itself on loopback with curl:
curl -c /tmp/cookies.txt -vL 127.0.0.1:8181
If this connects, but you cannot access from your browser, make sure there is no external firewall or proxy preventing access to the Netops Portal server itself
Additional Information
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