Identity Manager Fail to connect to Active Directory endpoint

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

While trying to connect to Active Directory endpoint, it displays a message: invalid credentials, but the credentials are correct

Environment

CA Identity Manager 12.6.x, 14.x

Cause

The Active Directory was changed to use the Pre-Windows 2000 mode.

Resolution

In the Active Directory changed to UPN (User Principal Name) mode.