Where can I find logs related to Software Delivery problems?

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

I need to know where product logs are located and which ones I need to check in order to diagnose Software Delivery issues.

Environment

Client Automation - All supported versions.

Resolution

Client Automation logs are located in the following directory:

"C:\Program Files (x86)\CA\DSM\logs"

NOTE: This location changes if the installation was placed in a difference drive or in a different path, but the basic structure remains the same ..CA\DSM\logs

Each component have a dedicated set of logs, which can be identified by the name of the files. In this specific scenario, Software Delivery specific logs have names that begin with the string "TRC_USD_xxxx.log”.

To set diagnostic tracing when about to reproduce an SD issue, you can run a command like the following on the Agent, Scalability Server and/or Domain Manager involved with the process:

cftrace -c set -l detail -f USD -s 30000 -ln 4

NOTE: -l and -ln are the lower case versions of -L and -LN (it can be difficult to tell if not already familiar with the command)

When done testing and have collected your diagnostic logs, you can run the following command to return tracing levels back to default levels:

cftrace -c reset

Additional Information

For more information about logging, the following article can be reviewed:

How can I turn up tracing to 'Detail' level?