ITAM: Cannot access audit history

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Clicking on an object search or audit history search in the Asset Portfolio Manager interface (e.g. Model, Asset, Legal Document) results in an error: Error(s): You are not authorized to access this search. Select another search. 

Environment

CA Asset Portfolio Manager 12.9 and higher
 

Cause

A field or fields included in the search results are hidden or disallowed in a configuration assigned to the user. 

Resolution

Verify the fields that are included in the search results are available to the user in the interface for the given object. The field(s) in question will need to be added to the configuration for the given user's role, or removed from the search.