ITAM: Cannot access audit history
search cancel

ITAM: Cannot access audit history


Article ID: 116966


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Clicking on an object search or audit history search in the Asset Portfolio Manager interface (e.g. Model, Asset, Legal Document) results in an error: Error(s): You are not authorized to access this search. Select another search. 


CA Asset Portfolio Manager 12.9 and higher


A field or fields included in the search results are hidden or disallowed in a configuration assigned to the user. 


Verify the fields that are included in the search results are available to the user in the interface for the given object. The field(s) in question will need to be added to the configuration for the given user's role, or removed from the search.