CA Service Desk administrator is seeing the message below in stdlog:
38005 animations pending from now to 10/03/2018 19:00:30; 37993 backlogged
CA Service Desk Manager r12.x, r14.1, r17.x
Animations are processed by the Animator (animator_nxd) process.
See below the animator process overview:
When Animator (animator_nxd) is not working properly, animations start being backlogged and a lot of side-effect can occur e.g. delayed events, auto-closing not working as expected, CA Service Management not sending processes to CA IT Process Automation.
For simple conventional mode installation, sometimes restarting all servers can fix this issue. It is useful when animator_nxd stopped processing events because of communication issues between CA Service Desk processes. For more complex situations, consider adding a dedicated domsrvr to the Animator (animator_nxd) process.
For AA installation, promote STBY to BG (pdm_server_control -b)
See references below:
Creating a dedicated Domsrvr to the Animator Process for CA Service Desk Manager (SDM) r12.9 r14.1 and r17.x in Conventional Mode
Creating a dedicated Domsrvr to the Animator Process for CA Service Desk Manager (SDM) r12.9 r14.1 and r17.x in Advanced Availability (AA) Mode
Reference for troubleshooting Animators: