Unable to launch CA Business Intelligence report from CAPC 401 unauthorized errors

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration

Issue/Introduction

The following error can be seen:

net.sf.jasperreports.engine.JRException: Unable to load schema version:net.sf.jasperreports.engine.JRException: Response is HttpResponseProxy{HTTP/1.1 401 Unauthorized [WWW-Authenticate: Basic realm=OpenAPI, Content-Type: text/html;charset=iso-8859-1, Cache-Control: must-revalidate,no-cache,no-store, Server: Jetty(8.1.17.v20150415), Content-Length: 1397] ResponseEntityProxy{[Content-Type: text/html;charset=iso-8859-1,Content-Length: 1397,Chunked: false]}}

Environment

Release:
Component: IMPOLL

Resolution

Check / perform the following the following:

1. Data Source settings in both CAPC and CABI
2. Ensure the CAPC hostname can be resolved by the CABI system
3. Ensure the CABI hostname can be resolved by the CAPC system
4. Ensure you are using a user in CAPC that has the capability to perform OpenAPI calls (test with admin)
5. Check for extra "ghost" tomcat processes in CABI

ps -ef | grep tomcat

6. If extra processes are found, stop CABI using stopServers.sh.  Kill the extra processes. Start CABI using startServers.sh