Unable to launch CA Business Intelligence report from NetOps Portal 401 unauthorized errors

Products

• CA Infrastructure Management
• CA Performance Management

Issue/Introduction

The following error can be seen:

net.sf.jasperreports.engine.JRException: Unable to load schema version:net.sf.jasperreports.engine.JRException: Response is HttpResponseProxy{HTTP/1.1 401 Unauthorized [WWW-Authenticate: Basic realm=OpenAPI, Content-Type: text/html;charset=iso-8859-1, Cache-Control: must-revalidate,no-cache,no-store, Server: Jetty(8.1.17.v20150415), Content-Length: 1397] ResponseEntityProxy{[Content-Type: text/html;charset=iso-8859-1,Content-Length: 1397,Chunked: false]}}

Environment

Release:
Component: IMPOLL

Resolution

Check / perform the following the following:

1. Data Source settings in both NetOps Portal and CABI
2. Ensure the NetOps Portal hostname can be resolved by the CABI system
3. Ensure the CABI hostname can be resolved by the NetOps Portal system
4. Ensure you are using a user in NetOps Portal that has the capability to perform OpenAPI calls (test with admin)
5. Check for extra "ghost" tomcat processes in CABI

ps -ef | grep tomcat

6. If extra processes are found, stop CABI using stopServers.sh.  Kill the extra processes. Start CABI using startServers.sh