Activity log when the Activity had s log Comment behavior
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Article ID: 116949
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Updated On:
Products
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
In Transfer activity made through the button Activity/Transfer, when the activity is made without any comment, the Activity log shows something like: "Transferir ServiceDesk 03/10/2018 18:58:08 00:00:51 Transferir Responsável de 'ServiceDesk' para 'Benatti, Roberto'"
However, when the Activity / Transfer has a log comment, only the log comment text is logged in Activity Log, such as: "Transferir ServiceDesk 03/10/2018 19:13:12 00:00:34 this is a log comment"
In Transfer activity made through the button Activity/Transfer, when the activity is made without any comment, the Activity log shows something like: "Transferir ServiceDesk 03/10/2018 18:58:08 00:00:51 Transferir Responsável de 'ServiceDesk' para 'Benatti, Roberto'"
However, when the Activity / Transfer has a log comment, only the log comment text is logged in Activity Log, such as: "Transferir ServiceDesk 03/10/2018 19:13:12 00:00:34 this is a log comment"
Is that an expected behavior?
Environment
Service Desk Manager 14.x / 17.x
Resolution
Yes, this is an expected behavior and not a bug. When the transfer is followed by a log comment, the log comment text will be used in the activity log.