MAC Address is not displayed in Hexadecimal format for the 0x210e58 event in Spectrum OneClick

Products

• CA Spectrum

Issue/Introduction

MAC Address is not displayed in Hexadecimal format for the 0x210e58 event in Spectrum OneClick. The following is an example:

cldcClientMacAddress = K�s $
cldcApMacAddress = �}OF��

Environment

CA Spectrum 10.x

Cause

The Event Format file for the 0x210e58 event is set to display the value as text.

Resolution

Modify the $SPECROOT/SG-Support/CsEvFormat/Event00210e58_en_US file on the SpectroSERVER and OneClick systems.

Change the following two lines:

cldcClientMacAddress = {S 1}
cldcApMacAddress = {S 2}

To the following:

cldcClientMacAddress = {X 1}
cldcApMacAddress = {X 2}

Update the Event Configuration:

SpectroSERVER:

1. Log into OneClick as an ADMIN user

2. Find and select the VNM model

3. Click on the Information tab

4. Find and expand the SpectroSERVER Control subview

5. Click on the "Update Event Configuration button

OneClick:

1. Log into the OneClick web pages as an ADMIN user

2. Click on the Administration link

3. Click on the "Update Event and Alarm Files" link

4. Click on the Reload button

5. Log out of the OneClick console and then log back in

6. Verify the MAC Address is now displayed correctly in the event