PPM-Email notification sent hours after process was ran
Article ID: 116859
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
STR
1. Create process with notification upon completion
2. Set the process to run at 4pm
3. After the process runs, user is expecting an email
4. Email does not get sent immediately
Expected Result - Receive email notification as soon as the process is finished
Actual Result - Hours later the user will receive an email that the process completed
1. Create process with notification upon completion
2. Set the process to run at 4pm
3. After the process runs, user is expecting an email
4. Email does not get sent immediately
Expected Result - Receive email notification as soon as the process is finished
Actual Result - Hours later the user will receive an email that the process completed
Environment
Release: CODFSS99000-15.4.1-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:
Component:
Cause
The time zone for the user who initiated the process is set incorrectly
Resolution
1. Find who initiates the process
2. Have them go to Home>>Account Settings
3. On the Personal Information tab correct the Time Zone
2. Have them go to Home>>Account Settings
3. On the Personal Information tab correct the Time Zone
Feedback
Yes
No
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