CA SDM KB functionality for "Find Similar"
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CA SDM KB functionality for "Find Similar"

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Article ID: 116778

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



In The Knowledge Base, what happens when an end user invokes the "Find Similar" function when creating a new KD?

Environment

CA Service Desk Manager 17.1

Resolution

When an end user is creating a new Knowledge Document, in the Content tab, the end user may insert values for Title, Summary, Problem, and Resolution.  Accessing the "Find Similar" tab will result a search for results, which will display via the list_KD.htmpl form.  The search parameter fed under "Search Terms" will enter a concatenation of all text present under the Title, Summary, Problem, and Resolution fields.