CSM 6.0 - Error Getting Latest Maintenance - action is not allowed at the moment

Products

• Mainframe Software Manager (Chorus Software Manager)

Issue/Introduction

When using CSM to get latest maintenance for Endevor 18.0 we're getting a message saying:
The action is not allowed at the moment. It then gives the time and date.

Below this in Additional Diagnostic Data:
Product (CA Endevor Software Change Manager - MVS) Release 18.0 cannot be processed because the product/release is locked by an active task(s) . Try Again later.
List of active tasks : (9697).

But when I check task 9697, it was completed days earlier. Can you suggest how to fix this? 

Environment

• CSM 6.0
• z/OS 2.x

Resolution

Advised the customer that the following should help to resolve the problem:

• First, try to recycle MSMTC and then retry the CSM 'Get Latest Maintenance' process.
• If this does not resolve the problem, run a VSAM VERIFY of the CA product CSI.  Sample JCL is below:

//STEP1 EXEC PGM=IDCAMS
//SYSPRINT DD SYSOUT=*
//SYSIN DD *
  VERIFY DS(your.ca.product.CSI)
/*

Make sure that you start the VERIFY statement in at least column 2. The VSAM VERIFY should run with no errors. Then recycle MSMTC, and retry the MSM 'Get Latest Maintenance' process.

The customer advised that just the recycle of MSMTC resolved the problem.