JasperSoft 6.2 License Expiration

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

CA Business Intelligence JasperReports Server 6.2 license expired on October 1st, 2018 as per the following CA Service Management Community Announcement: https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=800425#bma03b29cf-2ef9-4508-808e-db5e6d4d725c

The following error message is seen within CA Business Intelligence JasperReports Server 6.2:

Error Message: License Failed Invalid License. Enterprise Commercial license expired on 10/01/18 1:59 pm Please contact Jaspersoft Technical Support)

 

Environment

CA Business Intelligence JasperReports Server 6.2
All Supported Windows Operating Systems

Resolution

An updated CA Business Intelligence JasperReports Server 6.2 license can be downloaded from CA Support Online.

Please follow these steps:

1. Login to Support Online (https://casupport.broadcom.com/)

2. Click on Download Management and select the “Download by Solution ID” green link at the top of the screen.

3. Enter Solution # SO01458 in the search field and it will bring up the license file to download. ​

4. Click Download Now. ​

5. The instructions for replacing the license file are at https://casupport.broadcom.com/download-center/solution-detail.html?aparNo=SO01458&os=WINDOWS

Additional Information