MANAGEMENT AGENT LOST alarms seen on Blue Coat devices in Spectrum

Products

• Spectrum

Issue/Introduction

MANAGEMENT AGENT LOST alarms seen on Blue Coat devices in Spectrum

Environment

Release: Any
Component:

Cause

Running a packet capture during the times that these alarms are raised show getnext requests are sent from the device but Spectrum does not acknowledge these.

The time ticks values sent by the device are not valid and Spectrum therefore does not acknowledge them.

Resolution

This issue has been verified as being a device side problem not with Spectrum.