Msg: Connector Server Search failed: Timed out. Endpoint Timed out error for IM Provisioning Server

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

Time out message in etatrans log

etatrans.log:
20180921:000220: TID = 00240c: Explore: e360:----: F: FAILURE: External Explore (etaccdirectoryname = server2)
20180921:000220: TID = 00240c: Explore: e360:----: F: RC: 0x0034 (DSA is unavailable)
20180921:000220: TID = 00240c: Explore: e360:----: F: Msg:: eta_e_0024<EDI>, CA Access Control Endpoint ' server2 ' exploratio
20180921:000220: TID = 00240c: Explore: e360:----: F: + N failed: (objects added: 0, deleted: 0, updated: 0, unchanged: 0, Failures: 1)

20180921:000318: TID = 00270c: Search: s375: e364: F: FAILURE: Connector Server Search (etaccaccountcontainername = Accounts)
20180921:000318: TID = 00270c: Search: s375: e364: F: RC: 0x0034 (DSA is unavailable)
20180921:000318: TID = 00270c: Search: s375: e364: F: Msg: Connector Server Search failed: Timed out (ldaps://ConnectorServer01:20411)
20180921:000318: TID = 00270c: Search:D 374: e364: F: SUCCESS: DB Search (etaccaccountcontainername = Accounts), Entry-count: 11, Attribu
20180921:000318: TID = 00270c: Search:D 374: e364: F: + tes: etaccstaticenvironment, Etaccaccountname, ObjectClass, Etaccountname, ETCreateUs
20180921:000318: TID = 00270c: Search:D 374: e364: F: + Erid, Etcreateusername, Etcreatedate, Etcreatetime, Etid, Etupdateusername, ETUpdateUse
20180921:000318: TID = 00270c: Search:D 374: e364: F: + RID, Etupdatenode, etupdatedate, Etupdatetime
 

Environment

Identity Manager 14.x

Resolution

Please try increasing the time out value here.
1. Open IM Provisioning Manager.
2. File -> Preferences -> Search tab -> Limit on time allowed for a search:
for eg: 90 or 120
3. Restat Provisioning Server and CCS services.