After updating LDAP parameters, user's name still not showing up
Article ID: 116669
Updated On:
Products
Issue/Introduction
I have updated the HServer.arg file according to directions, and still the Harvest user's real name is not being populated. Why is this?
Environment
CA Harvest SCM all versions and platforms
Cause
If you have selected to authenticate users through LDAP, Harvest does not maintain any information about the user in the database. Instead, it will gather those details from the LDAP database, according to the settings you have for the following options:
-ldapattrusrfullname=attribute-name
- (Optional) Defines your LDAP server's user attribute name for Full Name.
- Default: fullName
-ldapattrusrphone=attribute-name
- (Optional) Defines your LDAP server's user attribute name for Phone Number.
- Default: telephoneNumber
-ldapattrusrphoneext=attribute-name
- (Optional) Defines your LDAP server's user attribute name for Phone Extension.
- Default: telephoneExtension
-ldapattrusrfax=attribute-name
- (Optional) Defines your LDAP server's user attribute name for Fax Number.
- Default: facsimileTelephoneNumber
-ldapattrusremail=attribute-name
- (Optional) Defines your LDAP server's user attribute name for eMail.
- Default: mail
Resolution
If you need to populate any of this information in Harvest from the data in the LDAP directory for each user, add these options to your %CA_SCM_HOME%\HServer.arg file ($CA_SCM_HOME/HServer.arg for Linux and Unix), setting the values for each option to the corresponding attributes in your LDAP directory. After updating your HServer.arg file, restart the broker and execute a hauthsync command to re-synchronize Harvest with the information from your LDAP directory.
Additional Information
For more information, see the following article in the Harvest documentation: OpenLDAP External Authentication Connection Options (Servers)
See also: Selecting LDAP user attributes to Synchronize with Harvest
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