Default text color for ticket numbers special handling function

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Is it possible to change the default Orange color for the ticket number with Special Handling shown in incident/request/problem tickets list?

Environment

Service Desk Manager 14.1 and 17.x

All Supported Operating Systems

Resolution

There is no out-of-box mechanism to change the Special Handling ticket number Color.

This would require a CSS style sheet customization, which is outside the scope of Broadcom Support.

Workaround (out of Broadcom Support scope):

The information related to color and styles is found 'analyst_styles.css' file.  This file is located in NX_ROOT\bopcfg\www\wwwroot\css and any modified versions of this file should be copied into NX_ROOT\site\mods\www\wwwroot\css.  As this file cannot be accessed or modified by Web Screen Painter, direct modification of this file is not supported.

Copy the 'analyst_styles.css' file from NX_ROOT\bopcfg\www\wwwroot\css and paste into NX_ROOT\site\mods\www\wwwroot\css.  Edit the 'analyst_styles.css' file from the site/mods location.

Locate within the file the line that reads as follows (around line 1293): .

.ui-jqgrid a.listWarning{COLOR:#FF8040;}

Change the color hex code to the desired color code.  For example:

.ui-jqgrid a.listWarning{COLOR: #0d9312;}

Save changes and recycle SDM Sevices.  

To find the hex codes for colors, refer to Color Palettes Color Schemes

As always, we recommend testing all changes in a non-PROD environment first.