CA SAM The refresh_effective_demand processor is in error
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CA SAM The refresh_effective_demand processor is in error


Article ID: 116650


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


When we launch the refresh-effective_demand processor, it stop with an error. We have found the following error in the log file :
2018-07-06 01:49:45 220 MB ERROR st_error_handler(): failed. error: Argument 1 passed to me_oracle_base::get_reasons_for_device() must be of the type array, null given, called in  D:\CA\SAM\app\includes\prod\st\icm\me\ on line 1594 and defined
2018-07-06 01:49:45 220 MB INFO end process product groups (17, counting every 1), duration: 10.343 s, peak memory: 880 MB 


Component: CASAM


The correction of this problem should be available via a test fix patch. 
Please open a Technical Support issue to request it if desired.