CA SAM The refresh_effective_demand processor is in error
Article ID: 116650
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
When we launch the refresh-effective_demand processor, it stop with an error. We have found the following error in the log file :
2018-07-06 01:49:45 220 MB ERROR st_error_handler(): failed. error: Argument 1 passed to me_oracle_base::get_reasons_for_device() must be of the type array, null given, called in D:\CA\SAM\app\includes\prod\st\icm\me\me_oracle_base.inc on line 1594 and defined
2018-07-06 01:49:45 220 MB INFO end process product groups (17, counting every 1), duration: 10.343 s, peak memory: 880 MB
2018-07-06 01:49:45 220 MB ERROR st_error_handler(): failed. error: Argument 1 passed to me_oracle_base::get_reasons_for_device() must be of the type array, null given, called in D:\CA\SAM\app\includes\prod\st\icm\me\me_oracle_base.inc on line 1594 and defined
2018-07-06 01:49:45 220 MB INFO end process product groups (17, counting every 1), duration: 10.343 s, peak memory: 880 MB
Environment
Release:
Component: CASAM
Component: CASAM
Resolution
The correction of this problem should be available via a test fix patch.
Please open a Technical Support issue to request it if desired.
Please open a Technical Support issue to request it if desired.
Feedback
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