Device name is not updating in NFA

Products

• CA Network Flow Analysis (NetQos / NFA)
• DX NetOps

Issue/Introduction

Recently we have changed name of 2 routers, but those names are not automatically updated in NFA. We are able to poll the device from Enable Interfaces.

Environment

Release: Any
Component:

Resolution

This will happen if the device name was previously set under "Physical & Virtual" in the NFA Administration GUI. Reference the "Edit Router and Interface Details" section of the documentation.

Once you make a change to a device name in Physical & Virtual, that will override whatever name information we get back via SNMP. 

Please go into Physical & Virtual and search for your device. Select your device and click "Edit". Do you see a "reset" link here? If so, that means that there is a value already in the database that is overriding whatever we get back from SNMP. 

You can either manually enter the new name here, or click the "reset" link and try doing a new SNMP poll instead.