How do I find Apars, PTFs or docs posted to my case page?

Products

• Allocate DASD Space and Placement
• Disk Backup and Restore - MVS
• DISK BACKUP AND RESTORE- ADD-ON OPTIO
• DISK BACKUP AND RESTORE

Issue/Introduction

How do I find Apars, PTFs or docs posted to my case page?

Environment

Release: SMV3EN00200-12.6-Graphical Management Interface
Component:

Resolution

Login into Support.CA.com.                                                 
Click on Case Management, then click tab Search Cases.
Enter Case Number in that field then click Search.
Click on the Case Number link. 
Scroll down and click on Manage File Attachments.
A new page will open, "File Transfer Client".
Select "files_from_ca" and click on that link.
The available files will be listed, selct and click on the needed file.
Then click on "Save As".

Additional Information

If you have any questions or problems, please contact CA Technical Support.