When trying to create a Service Desk Ticket in BMC Remedy from the Spectrum OneClick Console, you may receive the following error:
SPC-OCC-10262: Error launching serviceDesk/createTicket?alarmid-xxxxxxxxxxxxx cpm.aprisma.spectrum.app.sd
Looking in the tomcat log on the OneClick server integrated with BMC Remedy, you may see the following error:
"No groups were found using automated routing. You need to manually select a group."