[AWA] U00003422 WARNING: Cannot load conversation memory for server routine 'UCPRMPTR'

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Issue encountered on Automic Workload Automation:
Symptoms:

• Start/restart a workflow with attached PromptSet (usually happens with a restart)
• When "input required" message appears, open prompt and click "Cancel task"
• Now the workflow is displayed as "Waiting for user input"
• When canceling this workflow, it still displays "Waiting for user input" and the following error message appears in the log:

U00015006 System forced memory trace dump. 
U00003422 WARNING: Cannot load conversation memory '0012a1f1' for server routine 'UCPRMPTR'. 
U00011801 Error in Server routine 'UCPRMPTR', Server: 'AUTOMIC#WP011' AE system: 'AUTOMIC'.

 

Environment

Release:
Component: AAUTEN

Cause

BUG

Resolution

Workaround:

• The only way to resolve this issue it by selecting "Modify Status Manually"

BUG FIX:

This issue is identified as BUG and iwhich had been fixed in following versions:

• Automation.Engine 12.1.1
• Automation.Engine 12.2.0