Service Catalog users from one domain takes over 40 seconds to login & drop down render data slowly
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Service Catalog users from one domain takes over 40 seconds to login & drop down render data slowly

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Article ID: 115812

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Service Catalog users from one domain takes over 40 seconds to login

Environment

Release:
Component: USVCT

Resolution

Change the pagesize and paged entries for all the active directory server integrations
Change the following in the server.xml located in Program Files\SC\EmbeddedEntitlementsManager\config\server

<pagesize>1000</pagesize> 
<paged>false</paged> 
to 
<pagesize>5000</pagesize> 
<paged>true</paged> 

 Save the file

Login to Admin UI as Eiam Admin
Then Go to Configure--> UserStore--> Group Configuration and
Then  Change the Group Resolution Level from Resolve Nested Groups to Do not resolve groups for the both the Application Group Configuraiton and the Global Group Configuration
Restart both the EEM service and Service Catalog Service