Unable to open GUI after installation

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

Client has installed the Introscope Workstation successfully, but after attempting to open the GUI, nothing happens.  It worked on a previous server, but not on the new server.

Environment

Introscope Workstation 10.5.1.21 OS: Windows 7

Resolution

In this situation, the Workstation folder did not have the proper permissions.  Once this was changed, the workstation opened up fine.