WASP probe not coming up and generates hs_err_pid log files

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The primary server was upgraded from UIM 8.51 to UIM 9.01 EA, then after running the 9.01 UMP upgrade install the UMP wasp probe fails to start.  Restarting the UMP robot, deactivating/reactivating the wasp probe, and rebooting the UMP server all fail to fix the issue.  As part of the wasp probe failure, hs_err_pid files are generated in the UMP wasp probe directory.

Environment

UIM/UMP 9.01 EA after upgrading from UIM 8.51

Cause

The java_jre 1.81 package was not deployed to the UMP robot.

Resolution

Deploy the java_jre 1.81 package to the UMP robot, then restart the robot.