How Can Mail Be Configured for Notifications?
book
Article ID: 115774
calendar_today
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
How can email be configured for users needing to receive notifications in Clarity?
Resolution
On Premise Customers:
SMTP configuration can be found in CSA > Server Properties > System, where the following can be configured and stored in the properties.xml file:
- Hostname (without port; PPM requires port 25)
- Default sender address
- (Optional) Use Authentication, necessary if the SMTP requires user/password authentication.
Please note: Adding or modifying Clarity email server requires services restart.
SaaS customers:
- Please contact the Broadcom Support team to have the mail server configuration checked.
- If requesting a change in email configuration, please provide the below details when opening a case:
- Environment URL:
- Which configuration is required (disable mails/enable mails)?
- Preferred scheduled time for the request (date & time)
- Estimated downtime is 1 hour for this change
- Due to already scheduled activities/maintenance, providing a few scheduled times will help in case the preferred time isn't possible.
Additional Information
How to configure the SMTP server for Jaspersoft: Configure Email in a Jaspersoft server.
Feedback
thumb_up
Yes
thumb_down
No