How Can Mail Be Configured for Notifications?

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

How can email be configured for users needing to receive notifications in Clarity?

Resolution

On Premise Customers:

SMTP configuration can be found in CSA > Server Properties > System, where the following can be configured and stored in the properties.xml file:

• Hostname (without port; PPM requires port 25)
• Default sender address
• (Optional) Use Authentication, necessary if the SMTP requires user/password authentication.

Please note: Adding or modifying Clarity email server requires services restart.

 

SaaS customers:

1. Please contact the Broadcom Support team to have the mail server configuration checked.
2. If requesting a change in email configuration, please provide the below details when opening a case:
   • Environment URL:
   • Which configuration is required (disable mails/enable mails)?
   • Preferred scheduled time for the request (date & time)
   • Estimated downtime is 1 hour for this change
   • Due to already scheduled activities/maintenance, providing a few scheduled times will help in case the preferred time isn't possible. 

Additional Information

How to configure the SMTP server for Jaspersoft: Configure Email in a Jaspersoft server.