Is there any table where are stored all the escalations from a ticket?
Article ID: 115758
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Is there any table where are stored all the escalations from a ticket and the time the ticket kept with each group/assignee?
Is there any table where are stored all the escalations from a ticket and the time the ticket kept with each group/assignee?
Is there any table where are stored all the escalations from a ticket and the time the ticket kept with each group/assignee?
Environment
Service Desk Manager 17.x
Resolution
Only in the actlog table you can see all the assignees, groups and escalation operations in the case and when it was transferred to anotther assignee/group.
To get this information, a custom calculation is required.
To get this information, a custom calculation is required.
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