Cannot import environment zip file to the new environment
search cancel

Cannot import environment zip file to the new environment


Article ID: 115750


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal


During an Identity Manager upgrade process, to import file from an old environment to a new Identity Manager version, from example, from CA Identity Manager 12.6 to 14.2, the error message is displayed.

"Error: The physical attribute "<attribute>" could not be found in the Identity Manager directory" 

Where <attribute> could be any user attribute, like manage, city, address, etc.


CA Identity Manager 14.x


The cause of this problem is the User Store was customized, I mean, new user attributes were added to the User Store, and it's needed to add those new attributes to the new User Store before trying to import the file, and also check if some new attributes were added to the schema file.


From CA Identity Manager Management Console, from an old environment, export the User Store xml file.

At this point, there are two possibilities:
1) Import the UserStore xml file to the new environment and update the current UserStore
2) Compare both UserStore xml files, from old and new environments.

In both cases, you need to check if new attributes were added to the UserStore schema, the files you need to check are located under folders:
- X:\...\CA\Directory\dxserver\config\servers
- X:\...\CA\Directory\dxserver\config\schema
- X:\...\CA\Directory\dxserver\config\settings
- X:\...\CA\Directory\dxserver\config\limits