Model right click menu Copy, Paste and Delete options are greyed out in Spectrum

Products

• Spectrum
• Network Observability

Issue/Introduction

Unable to cut, paste or delete UIM models in Spectrum

 

When a model in Spectrum is associated with a VHM model, it seems to remove the ability to copy and paste in TopOrg and World views. Right clicking on the model has the cut and copy menu option disabled. The view we are trying to copy from is Universe view to TopOrg View and World View. When right clicking on the model in the Universe view, the copy menu is disabled. Has anyone else seen this problem ?

 

In Spectrum OneClick, the right-click options for Delete, Cut, or Copy appear disabled or grayed out for certain device models.

 

We are experiencing an issue with discovered servers (ESX hosts). They are appearing as duplicates, with one showing an active ping and the other showing as "Lost" for it's state. We want to remove the duplicate record that is marked as "Lost". When we right click on the model to be deleted, the Delete option is greyed out and not selectable. The Copy option is also not selectable. The right click menu options like this.

 

 

Symptoms

• The Delete option is unavailable or greyed out in the right-click menu.
• Duplicate models (often ESX servers) appear where one is "lost" but cannot be removed.
• The Cut or Copy actions are greyed out for models synchronized via UIM integration.

Environment

All supported Network Observability DX NetOps Spectrum Fault Management releases

Cause

This is Functioning As Designed. Device models discovered in Spectrum through the UIM integration, or discovered via VHM functionality, are under the systems control. As a result these options are purposely disabled by default.

Models synchronized from UIM are protected by an internal integration flag to prevent manual deletions that would be overwritten by the next synchronization cycle.

This protection is controlled by the EditModesMask attribute.

Resolution

To enable modification or deletion of these models, change the EditModesMask attribute value.

1. Locate the model in OneClick.
2. Select the Attributes tab in the Component Detail pane.
3. Search for the attribute EditModesMask (attribute ID 0x130cc).
4. Double-click the value and change it to 0.
5. Click Save.

The Delete and Cut options will now be available in the right-click menu.

Note: For specific privilege levels:

• Value 224: Enables Copy and Paste.
• Value 223: Enables Cut.
• Value 0: Enables full privileges, including Delete.

Additional Information

For broad cleanup of duplicate models, use the Locater tab to search for devices by creation date to identify and remove stale records in bulk.

To modify the attribute value for multiple devices at once, first use the Locator to search for the devices using a common value. Multi-select the ones to be modified. Right click on the selected models and open the Attribute Editor. Use this to set the value for the selected models at once.