I get the error "Failed to create empty document" while starting DSM-Explorer
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I get the error "Failed to create empty document" while starting DSM-Explorer

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Article ID: 115735

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

After installing ITCM R14 and trying to start DSM-Explorer I get a pop up window with the following error:
 

Environment

Client Automation - R14 versions

Cause

In the base Windows image IE may be disabled.

Resolution

Run the following command as Administrator to enable IE. A reboot is requested by dism and is needed to activate the feature:

dism /online /Enable-Feature /FeatureName:Internet-Explorer-Optional-amd64
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