We need to identify MAC addresses on switch ports and also do network related troubleshooting.
How do we identify which MAC addresses are associated with which interfaces on the CA PAM hardware appliance?
Release: PAMDKT99500-2.7-Privileged Access Manager-NSX API PROXY
PAM 4.x / all PAM
The easiest way to determine the MAC address utilised by the according NIC of the PAM appliance is to check the arp cache of any box having IP connectivity to the appliance. E.g.
C:\Users\Administrator>ping <servername> Pinging xsuite.mulan04dom.ca.com [192.168.0.2] with 32 bytes of data: Reply from 192.168.0.2: bytes=32 time<1ms TTL=64 Reply from 192.168.0.2: bytes=32 time<1ms TTL=64 Reply from 192.168.0.2: bytes=32 time<1ms TTL=64 Reply from 192.168.0.2: bytes=32 time<1ms TTL=64 Ping statistics for 192.168.0.2: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms C:\Users\Administrator>arp -a 192.168.0.2 -v Interface: 192.168.0.2 --- 0xc Internet Address Physical Address Type 192.168.0.2 00-0c-29-eb-67-75 dynamic
If the 'arp' command is not an option in your environment, it is possible to gather the MAC address from the console.log that is included with the system logs (logs.bin) from Configuration > Diagnostics > Diagnostic Logs > Download tab > System Log Configuration File > Download.
Simply download logs.bin from each appliance in which the MAC address is required and include the same when raising a case with CA Support. Just be sure to denote which appliance each logs.bin came from.
In last PAM versions this information is included in computer_status.txt