Database backups are not generating

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Scheduled daily database backups have not successfully run since March. Originally it was believed that this was caused by limited disk space on the appliance, but clearing space did not cause backups to resume.

Environment

Release:
Component: CAPAMX

Resolution

The Target Account used by the Scheduled Backup requires a specific Application Name, CAPAM_DatabaseBackup. The customer did not use this Target Application name. When it was changed to the required name the scheduled backups began working. A request was made to make the documentation clearer regarding the required name.