Error "Unexpected TELNET prompt" using Deployment Wizard

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Deployment Job for Windows ITCM Agent using Deployment wizard remains in status "Deploying primer" during several minutes.
 

Then it fails with error "Unexpected TELNET prompt."
 

Environment

Target machine running on Windows OS

Cause

This problem could indicate a CAM installation problem on target machine.

On target machine check if CAM is correcly installed and running fine.

• Check if following command is working fine :

camstat -n

If camstat is not a recognized command :

check under C:\Program Files (x86)\CA\SC\CAM\bin that there are only few files.
 

This indicates that CAM is not correcly installed.

 

• If all is correct in above checking, check if file C:\Program Files (x86)\CA\SC\CAM\camclient.cfg contain a line for DMPRIMER_12.0 :

If the line is not present, there is a CAM installation problem too.

Resolution

In order to resolve the CAM installation problem do this :
 

•  Delete the registry key :

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CAMessageQueuing
(or HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CAMessageQueuing on Windows 32 Bits).
 

• Delete the directory C:\Program Files (x86)\CA\SC\CAM

 

•  Under Control Panel/Programs/Programs and Features, uninstall "CA DSM DMPrimer"

 

 

If CA DSM DMPrimer does not appear in Add/Remove Program, check that it is properly uninstalled by checking if the following registry keys exist. If any of these keys exist, delete it.

HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A312C331-2E7A-42E1-9F31-902920C402EE}
(or HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A312C331-2E7A-42E1-9F31-902920C402EE} on Windows 32 bits)

HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\133C213AA7E21E24F9130992024C20EE
(or HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\133C213AA7E21E24F9130992024C20EE} on Windows 32 bits)

HKEY_CLASSES_ROOT\Installer\Products\133C213AA7E21E24F9130992024C20EE
 

•  Then attempt again the installation with Deployment Wizard.