Client Automation - Scalability Server is missing from DSM Explorer

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Remote Scalability Server missing from DSM Explorer - Control Panel  -Scalability Servers - All Scalability Servers.

The Scalability Server and Domain Manager can camping and caf ping each other and caf register runs without error. Caf status on the scalability server shows all processes running. Rebooting the Scalability server doesn't help.

Environment

CA Client Automation - All Versions

Cause

Running Cserver config on the Remote Scalability server shows an incorrect server name for the manager:

This means that the C:\Program Files (x86)\CA\DSM\Agent\CCNF\ComStore.xml has a wrong value for the Manager that the scalability server is reporting to. Running the following command will show the  Manager value the comstore has:

Resolution

The value of the manager_host in the Scalability Servers Comstore can be updated by running the following command:

Running Caf Register All on the Scalability Server should now allow it to register with the DM.