Windows Agent randomly crashes with log and mdmp file

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

A Windows Agent will randomly crash. A crash_*.log and crash_*.mdmp file is created. The crash log contains the following stack protocol:

    0x000011ac    00007FF6BF8E76B8    fillRepData
    0x000011ac    00007FF6BF8E7900    Report::readRepFileLast
    0x000011ac    00007FF6BF8E77D0    findReportById
    0x000011ac    00007FF6BF8E7BE8    execRepQuit
    0x000011ac    00007FF6BF8E7C00    REP_Exec
    0x000011ac    00007FF6BF8E63B0    CrsFrame::callExecutorRoutine
    0x000011ac    00007FF6BF8E6F30    CrsFrame::LetsWork
    0x000011ac    00007FF6BF8E8808    CExSocket::checkUsrData
    0x000011ac    00007FF6BF8E8948    CExSocket::processMessage
    0x000011ac    00007FF6BF8E8108    CExSocket::checkMessage
    0x000011ac    00007FF6BF8E8108    CExSocket::checkMessage
    0x000011ac    00007FF6BF8E7EA0    CExSocket::getPartBuf
    0x000011ac    00007FF6BF8E8B08    CExSocket::OnReceive
    0x000011ac    00007FF6BF8E8248    CExSocket::sendAll
    0x000011ac    00007FF6BF8E8650    CExSocket::Send
    0x000011ac    00007FF6BF8E6030    CrsFrame::SendMsg
 

Environment

Release: AUTWAB99000-11.2-Automic Workload Automation-Base Edition
Component:

Resolution

This issue is a bug that will be fixed in the following versions:

Automation Engine 11.2.9 - Planned release for October 9, 2018
Automation Engine 12.0.7 - Planned release for January 14, 2019