Sap Jobs stuck in starting state on Agent Machine
Article ID: 115436
Updated On:
Products
CA Workload Automation AE - Business Agents (AutoSys)
CA Workload Automation AE - Scheduler (AutoSys)
Workload Automation Agent
Issue/Introduction
Workload Automation AE SAP process chain job stuck in starting status
The defaultlog_agent.log has the following errors
08/29/2018 05:01:05.651 EDT-0400 1 Core Mailbox.inbound.CybTargetHandlerChannel.getPendingWobList[:460] - cybermation.library.persistence.CybPersistenceException: Negative seek offset
The defaultlog_agent.log has the following errors
08/29/2018 05:01:05.651 EDT-0400 1 Core Mailbox.inbound.CybTargetHandlerChannel.getPendingWobList[:460] - cybermation.library.persistence.CybPersistenceException: Negative seek offset
Environment
WAAE 11.3.6 SP4_CUM1 on windows
CA WA Agent for SAP R11.3.4, Build 56
CA WA Agent for SAP R11.3.4, Build 56
Cause
The 'Negative seek offset' exception occurs when Agent process the MGMTMETRIC GET request (MGMTMETRIC GET MBean(tcpip.channel.sap_sch) Attribute(target.pending.list)). The Agent attempts to access the transmitter queue database (transmitter_queue_spool_*.odb) for the manager specified to retrieve the list of pending wobids.
The .odb file seems to contain only records that are marked for removal/deletion, so file offset is invalid which results in java exception.
The .odb file seems to contain only records that are marked for removal/deletion, so file offset is invalid which results in java exception.
Resolution
Cold start of the agent fixed the issue.
Additional Information
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