Sap Jobs stuck in starting state on Agent Machine
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Sap Jobs stuck in starting state on Agent Machine


Article ID: 115436


Updated On:


CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent


Workload Automation AEĀ  SAP process chain job stuck in starting status
The defaultlog_agent.log has the following errors

08/29/2018 05:01:05.651 EDT-0400 1 Core Mailbox.inbound.CybTargetHandlerChannel.getPendingWobList[:460] - cybermation.library.persistence.CybPersistenceException: Negative seek offset


WAAE 11.3.6 SP4_CUM1 on windows
CA WA Agent for SAP R11.3.4, Build 56


The 'Negative seek offset' exception occurs when Agent process the MGMTMETRIC GET request (MGMTMETRIC GET MBean( Attribute(target.pending.list)). The Agent attempts to access the transmitter queue database (transmitter_queue_spool_*.odb) for the manager specified to retrieve the list of pending wobids.
The .odb file seems to contain only records that are marked for removal/deletion, so file offset is invalid which results in java exception.


Cold start of the agent fixed the issue.

Additional Information

How to Cold Start the Agent