Sap Jobs stuck in starting state on Agent Machine
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Sap Jobs stuck in starting state on Agent Machine

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Article ID: 115436

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent

Issue/Introduction

Workload Automation AEĀ  SAP process chain job stuck in starting status
The defaultlog_agent.log has the following errors

08/29/2018 05:01:05.651 EDT-0400 1 Core Mailbox.inbound.CybTargetHandlerChannel.getPendingWobList[:460] - cybermation.library.persistence.CybPersistenceException: Negative seek offset

Environment

WAAE 11.3.6 SP4_CUM1 on windows
CA WA Agent for SAP R11.3.4, Build 56

Cause

The 'Negative seek offset' exception occurs when Agent process the MGMTMETRIC GET request (MGMTMETRIC GET MBean(tcpip.channel.sap_sch) Attribute(target.pending.list)). The Agent attempts to access the transmitter queue database (transmitter_queue_spool_*.odb) for the manager specified to retrieve the list of pending wobids.
The .odb file seems to contain only records that are marked for removal/deletion, so file offset is invalid which results in java exception.

Resolution

Cold start of the agent fixed the issue.

Additional Information

How to Cold Start the Agent