CATALINA_BASE_REST Folder Is Empty After Install

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After installing Service Desk Manager, the CATALINA_BASE_REST folder located at ROOT/bopcfg/www is empty.

Environment

Release:
Component: MA4SDM

Cause

During the Service Desk Manager installation, the user is prompted to check a box if they would like to install REST services. If the box is not checked, the CATALINA_BASE_REST folder will not contain any data after the installation is complete.

Resolution

In order to deploy REST after the initial installation, one can run the pdm_configure command, and be sure to check the box regarding REST services when prompted.