OC Branding Cannot Open JPG File

Products

• CA Spectrum

Issue/Introduction

OneClick Branding cannot open JPG files and fails with a SPC-OCC-10250 The Resource at xxxx.jpg was not found. Could not complete the authorization.

Environment

10.x

Cause

There may be a corruption within the specific file

Resolution

You can try another file type GIF, JPG, JPEG, PNG, BMP all are supported