Where to locate CA Service Desk Manager and Service Management Release and Support Lifecycle Dates?
Article ID: 115383
Updated On:
Products
Issue/Introduction
Where to locate Service Desk and Service Management Release and Support Lifecycle Dates?
Environment
CA Service Desk Manager 11.x, 12.x, 14.1 and 17.x
CA Service Management 12.9, 14.1 and 17.x
CA Business Intelligence 6.x and 7.x
Resolution
Previously, you could view the Service Desk Product and Service Management Family Release and Support Lifecycle Dates from the following page:
https://support.broadcom.com/external/content/release-announcements/CA-Service-Desk-Family-Release-and-Support-Lifecycle-dates/6377
The above page is NO longer being maintained/updated.
Instead, refer to the following page on the Broadcom Support Portal:
https://support.broadcom.com/group/ecx/productlifecycle
1. Login to the Broadcom Support Portal
2. In the PRODUCT NAME search box, start type 'CA Service'. An autosuggest list appears
3. Select a product from the list (i.e CA Service Desk Manager)
4. In the RELEASE drop-down list, select the product version that you wish to view additional information on
5. In the SERVICE LEVEL drop-down list, select '0000' (this indicates the GA release level)
6. The Product Lifecycle information appears
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