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Article ID: 115188
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After a upgrade 14.1.03 to 17.1.0.1 we are facing an error sometimes when we close windows/popups on ServiceDesk.
It only Happens on IIS, usign IE.
Steps:
1 - Open SDM on IE(on port 80, by IIS)
2 - After the window full load, click on browser URL field, press Enter.
3 - Error will popup
4 - Page will reload normally This is a way to reproduce, we can note this sometimes when simple close a ticket window.
It only Happens on IIS, usign IE.
Steps:
1 - Open SDM on IE(on port 80, by IIS)
2 - After the window full load, click on browser URL field, press Enter.
3 - Error will popup
4 - Page will reload normally This is a way to reproduce, we can note this sometimes when simple close a ticket window.
Environment
Service Desk Manager 17.1.x
Cause
The @NX_SERVLET_SERVER_URL was set without HTTPS in URL
Resolution
Set the @NX_SERVLET_SERVER_URL to HTTPS and it is working now.
Feedback
Yes
No
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