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Article ID: 115188
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
After a upgrade 14.1.03 to 126.96.36.199 we are facing an error sometimes when we close windows/popups on ServiceDesk. It only Happens on IIS, usign IE. Steps:
1 - Open SDM on IE(on port 80, by IIS) 2 - After the window full load, click on browser URL field, press Enter. 3 - Error will popup 4 - Page will reload normally This is a way to reproduce, we can note this sometimes when simple close a ticket window.
Service Desk Manager 17.1.x
The @NX_SERVLET_SERVER_URL was set without HTTPS in URL
Set the @NX_SERVLET_SERVER_URL to HTTPS and it is working now.