Client Automation - Remote Control Viewer GUI Not Displaying Folder Names

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

On one Remote RC Viewer the user's Global Address Book (GAB) does not populate. Uninstalling and reinstalling the agent doesn't help and when this users logs into a different machines RC viewer the GAB does populate.

Environment

Client Automation - All Versions

Cause

The RC viewer stores cached XML connection data located at:
C:\Users\Administrator\AppData\Roaming\CA\RemoteControl\ *.xml
Which can become corrupt.

Resolution

Deleting the cached C:\Users\Administrator\AppData\Roaming\CA\RemoteControl\ *.xml files will allow the connection.

 

Additional Information

See technical document KB000052967 for additional information about URC cache data:

Security Cache Mode - Remote Control