Trace logs being generated without action tracing turned on

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Even though there are no users with ActionTracing enabled via Resource Properties, the app-trace.xml files are being populated with every user action.

In the trace log you can see the following type of info:

<INFO date="2018-08-08 06:54:42,860" user="clarity:XOGUSER" session="24932016__61618432-D803-43DE-B12C-AB6E677D31C0" action="homeActionId" thread="http-nio-8080-exec-2" category="trace.server.threshold"> 

This shows the category being invoked is "trace.server.threshold"

Environment

Release: 15.x, 16.x
Component: STUDIO

Resolution

Follow these steps:

1. Log into the CSA (or for OnDemand customers go to http://ppm_server_url/niku/nu#action:security.logs)
2. Click on the Logs tab and then Edit Configuration from the tab dropdown
3. Make sure that Detect Log Configuration Changes automatically is checked
4. Change the Default Trace Setting (Seconds) value to -1
5. Save your changes.
6. Restart the Clarity services.