how to open the customer profile based on the phone number

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

for a CTI integration, what is the URL to open the customer's profile based on the phone number?
 

A CTI integration requires to open the customer's profile based on the phone number.
What is the URL to open it?

Environment

USRD 14.1 + USRD 17.1

Resolution

The profile can be opened directly with this URL:
 

http://<machinename>/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID= cnt:phone_number:12345
where "12345" is the customer's phone number, extracted from the CTI